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RETURN POLICY

Last updated November 30, 2023


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, it must be intact, complete, packaged in the original packaging, in conformity with the day of delivery.

You must contact our after-sales service on return@num19.com or on +212 711-051081.
*If the review is positive, you will be refunded within 7 days of your return request.
*If the review is negative, you will not be eligible for a refund and your product will be returned to you.
The refund will be made by bank transfer, within a period of up to one month.
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NB: sale products are not refunded.

Excluding problems related to our product (defective, non-compliant order/item), shipping costs are the responsibility of the customer.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+212 711-051081
return@num19.com